IMCI | 1999-2000
Titles Held:
Support Technician
Responsibilities:
- Performed software upgrades related to Y2K bug
- Traveled to many major US cities with a small team
- Handled troubleshooting and resolution of issues related to upgrades
- Triage of customer calls related to upgrade issues
- Documentation of upgrade processes and procedures
- Documentation of common troubleshooting steps and fixes